Refund Policy – TheBarfiiCo.

Pure Ingredients • Crafted in Safidon

At a Glance

Important information about refunds, returns and cancellations

Returns Not accepted Due to the nature of the products, returns cannot be accepted.

Report an Issue Within 24 hours Contact us with a photo if the order is incorrect, damaged or you are not happy with a product.

Approved Refund 5 to 7 business days Refund initiation begins after the request is approved.

Cancellations Not available Confirmed orders cannot be cancelled or changed.

Refunds and Returns

We want to make every order right

Our team at The Barfii Co. takes great pride and care in our sweets, and we hope you enjoy them as much as we do.

Due to the nature of our products, we cannot accept returns. However, please contact us if you are not happy with a product or if you have received an incorrect or damaged order.

01 Returns

Due to the nature of our products, we cannot accept returns.

02 When to Contact Us

Please contact us if:

You are not happy with a product.
You have received an incorrect order.
You have received a damaged order.

03 How to Report an Issue

Please contact us with a photo of your order within 24 hours of receiving it.

Email: info@thebarfiico.com

04 Issue Review

Once we have the necessary information, we will work with our Quality Control team and shipping partner to address the issue.

05 Refund Timeline

Once your refund request is approved, we will initiate the refund within 5 to 7 business days.

The amount will be credited back to your original payment method according to your bank's timelines. This may take an additional 2 to 5 business days depending on your card issuer or payment provider.

06 Cancellations and Changes

Once an order is confirmed, we are unable to cancel it or make any changes to it.

To add products, please place a new order and leave us a note so we can ship the orders together.

Need Help?

Let us review the issue

Email a photo and your order details within 24 hours of delivery to info@thebarfiico.com

Help and Information Frequently Asked Questions

Choose a topic below to find the information you need.

01 About The Barfii Co. 5 questions

01 What is The Barfii Co.?

The Barfii Co. is a modern Indian confectionery brand rooted in Safidon, Haryana. Since 1974, our story has been shaped by traditional recipes, carefully selected ingredients and the simple joy of sharing mithai.

02 Why is "Barfii" spelled with two i's?

"Barfii" with two i's is our distinctive brand spelling. It represents our own interpretation of a much-loved Indian classic-rooted in tradition and thoughtfully reimagined for today.

03 Where are your products made?

Our products are crafted in Safidon in carefully prepared batches, following recipes and techniques developed through generations.

04 What makes The Barfii Co. different?

We bring together small-town confectionery craft and contemporary presentation. Our focus is on distinctive flavours, thoughtful packaging and products designed for everyday indulgence as well as meaningful gifting.

05 Are your products made in small batches?

Yes. Many of our products are prepared in small batches to maintain consistency, freshness and attention to detail.

02 Products and Ingredients 7 questions

06 What products do you offer?

Our collections include traditional and reimagined mithai, stuffed dates, chocolate and dry-fruit bites, gourmet nuts, tea-time savouries, gift boxes and curated hampers. Availability may vary by season and delivery location.

07 Do you use pure ghee?

Selected products are made with pure ghee. Please check the individual product description or packaging for the exact ingredient information.

08 Do your products contain preservatives?

Ingredients and preparation methods differ across products. Please refer to the product page or packaging for the complete ingredient list and storage instructions.

09 Are your products vegetarian?

Please check the vegetarian symbol and ingredient declaration displayed on the individual product page or packaging before purchasing.

10 Do your products contain nuts?

Several products contain nuts or nut-based ingredients, including almonds, cashews, pistachios, peanuts and hazelnuts. Always review the complete allergen information before consuming.

11 Do your products contain dairy, gluten or soy?

Some products may contain milk, gluten, soy or other allergens. Ingredient and allergen information is provided on the relevant product page and packaging.

12 Can I order if I have a severe food allergy?

Customers with severe allergies should review the complete ingredient information and contact us before ordering. Please do not rely only on the product name or front-of-pack claims when making an allergy-related decision.

03 Freshness and Storage 5 questions

13 How fresh is your mithai?

Our mithai is prepared in carefully managed batches and packed to help preserve its intended flavour and texture. Freshness periods differ by product.

14 What is the shelf life of your products?

Shelf life varies across the collection. Fresh mithai generally has a shorter shelf life than packaged savouries, gourmet nuts or chocolate products. Please follow the best-before date and storage instructions printed on the pack.

15 How should I store my order?

Keep products in a cool, dry place away from direct sunlight and heat. Some items may require refrigeration after opening. Always follow the product-specific storage instructions on the packaging.

16 Should mithai be refrigerated?

This depends on the product. Refrigeration can help preserve certain fresh mithai items but may affect their texture. Please follow the instructions provided with your order.

17 Can I consume a product after its best-before date?

We recommend enjoying every product within the stated best-before period and following the prescribed storage instructions.

04 Ordering and Delivery 7 questions

18 Where do you deliver?

Delivery availability is shown when you enter your address or postal code during checkout. Serviceable locations may vary depending on the product and its required delivery conditions.

19 How long will my order take to arrive?

The estimated dispatch and delivery timeline will be shown during checkout or in your order confirmation. Timelines may vary during festivals, public holidays and periods of high demand.

20 How do I know whether my order has been dispatched?

Once your order is dispatched, you will receive tracking information through the contact details provided during checkout.

21 Can I select a specific delivery date?

Where date selection is available, you can choose an eligible delivery date during checkout. Requested dates are subject to availability and courier serviceability.

22 Can I change my delivery address after placing an order?

Contact us as soon as possible with your order details. Address changes may be possible before dispatch but cannot be guaranteed once the order has entered processing or shipping.

23 Can I cancel or modify my order?

Because many products are freshly prepared or packed specifically for an order, cancellations and modifications may only be accepted within a limited period after purchase. Please contact us immediately for assistance.

24 What happens if nobody is available to receive the order?

The delivery partner may attempt redelivery or contact the recipient. As many products are temperature- and time-sensitive, please ensure someone is available to receive the parcel.

05 Returns and Order Issues 4 questions

25 Can food products be returned?

For hygiene and food-safety reasons, opened or correctly delivered food products generally cannot be returned. Please review the applicable return and refund policy before ordering.

26 What should I do if my order arrives damaged?

Photograph the outer packaging, shipping label and affected products immediately. Contact us within the period stated in our refund policy, keeping the packaging intact until the issue has been reviewed.

27 What if I receive the wrong product?

Contact us with your order number and clear photographs of the items received. Our team will review the issue and assist you in accordance with our order-resolution policy.

28 What happens if a product is unavailable after I order?

In the rare event that an ordered item becomes unavailable, we may contact you to arrange a suitable replacement, store credit or refund, depending on your preference and the applicable policy.

06 Gifting and Customisation 8 questions

29 Do you offer gift boxes and hampers?

Yes. We offer curated gifting options featuring mithai, stuffed dates, chocolate bites, gourmet nuts and savouries.

30 Can I build my own gift box?

Selected gifting collections may allow you to choose the box design, capacity and assortment. Available customisation options will be displayed on the relevant product page.

31 Can I add a personal message?

A gift-message option may be available during product selection or checkout. Please enter the message exactly as you would like it to appear.

32 Do you offer wedding gifting?

Yes. We create gifting solutions for weddings, celebrations and special occasions. Options may include customised assortments, packaging, sleeves, messages and quantity-based requirements.

33 Do you provide corporate gifting?

Yes. Corporate gifting can be developed for employee celebrations, client gifting, festive occasions, launches and events.

34 Can the packaging be personalised?

Personalisation may be available for eligible quantities and timelines. Depending on the order, this can include customised sleeves, message cards, colours or branding elements.

35 Is there a minimum quantity for customised orders?

Minimum quantities depend on the product, packaging format and level of customisation. Our gifting team will confirm the requirements after reviewing your brief.

36 How early should I place a wedding or corporate order?

We recommend contacting us as early as possible, particularly for large orders, customised packaging and festive-season deliveries.

07 Bulk, Retail and International Enquiries 4 questions

37 Do you accept bulk orders?

Yes. Bulk orders are available for celebrations, weddings, corporate gifting, events and retail requirements, subject to product availability and lead time.

38 Can retailers stock The Barfii Co. products?

Retail, distribution and wholesale enquiries are welcome. Please share your business name, location, channel and expected order volume through our trade enquiry form.

39 Do you work with international distributors?

We welcome conversations with suitable retail, distribution and food-service partners in international markets. Product availability will depend on regulatory, logistics and shelf-life requirements.

40 How can I contact The Barfii Co.?

You can reach us through the contact form on our website. For faster assistance, include your order number or clearly mention whether your enquiry relates to an order, gifting, retail or distribution.

Still need help? Contact us

Complimentary delivery unlocks at ₹500

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GIFTING Send to multiple addresses Available for 3+ items.

Available for carts with 3 or more items. Add up to 8 recipients. A ₹99 delivery fee applies separately when the products assigned to a recipient total less than ₹500. Delivery is complimentary when the assigned value is ₹500 or more.

Use multiple-address gifting for this order